2+ years of experience in technical writing or content creation.Bachelor's degree or higher in English, Communications, or a related field.Have technical skills, including experience with data analysis, creating and formatting content, and knowledge of Microsoft Teams, Talk Desk Pro, SharePoint, and Salesforce.Listen to calls to identify areas where the knowledge base could be improved.Revamp content to ensure it is up-to-date and relevant.Oversee SMS and email communication on behalf of FreedomCare.Understand and incorporate the 4 core values and TONE of FreedomCare.Have instructional writing skills and be able to write user-friendly content.Have ownership of content, including being responsible for changes and edits, proofreading, and editing.Monitor feedback from call center agents and customers to identify areas where the knowledge base could be improved.Collaborate with other teams, such as customer support and product development, to ensure that the knowledge base is accurate and up-to-date.Regularly update the knowledge base to ensure that it remains current and relevant.Organize articles or documents in a logical manner to make it easy for call center agents to find the information they need quickly.Write clear, concise, and easy-to-understand articles or documents that address these questions and issues.Conduct research to identify the types of questions and issues that our call center receives most frequently.Additionally, they will be expected to understand technical processes. They will also be responsible for overseeing SMS and email communication on behalf of Freedom Care, revamping content, and listening to calls to create improved content. This includes researching, writing, and organizing articles or documents that address common questions and issues. The Knowledge Base Writer will be responsible for creating and maintaining a comprehensive knowledge base (including call scripts and process maps) for our call centers. This role is remote with potential travel to our main office in Lake Success, NY and/or the FreedomCare hub closest to you. Join our team and make a positive impact on the lives of others! We are looking for a Knowledge Base Writer for our Pre-Care team. Be Positive (Great attitude and a can-do positive approach to challenges).Here For You (An attitude of service, empathy, and availability). We pride ourselves on our values which drive the level of care that we deliver to our patients: We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. If you still have Medicare questions, please give us a call or visit to learn more.Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. And, if necessary, these visits can give you and your doctor the opportunity to set up long-term treatment plans. They’re a good time to catch emerging health issues early. It also includes testing for cognitive impairment, education about additional preventive services and developing a personalized prevention plan. This wellness visit involves some of the same preventive screenings as the “Welcome to Medicare” visit. This visit is free of charge if you’ve had Medicare Part B for longer than 12 months and you haven’t had a “Welcome to Medicare” or annual wellness visit within the past 12 months. In the years that follow your Welcome to Medicare visit, you’re eligible for an Annual Wellness Visit. And it enables us to direct you to the health programs and services you need. Instead, it helps us work with your primary care physician to manage your care. This program doesn’t replace your relationship with your personal doctor. These visits are also available virtually. These visits can include discussions about your health, a non-invasive physical exam, medication review and discussions about health resources. This program allows a licensed Nurse Practitioner or board-certified physician to visit you in your own home. It ensures you’re up to date with necessary screenings, shots and other preventive services.Īnother program available at no cost to you is an annual Healthy Home Visit (HHV). It includes a review of your medical and social history, a brief checkup and medication review. This visit will help establish your baseline health and can help catch health problems early. In your first 12 months of having Medicare Part B, you’re eligible for a one-time “Welcome to Medicare” visit with a doctor. Here are a few important things that will help you get started. Now that you have an Aetna® Medicare Advantage plan, it’s important you understand how to access the care and services you need.
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